Thankyou for shopping at Brandways. If you are not completely happy with your clothing purchase, we offer a 3-day free return policy subject to our terms of use and to the terms below.

3-DAYS FREE RETURN POLICY:

  • Return Window:
    You have 3 days from the exact date of delivery to raise a return or exchange request. Requests made after the 3-day window will unfortunately not be accepted.
  • Conditions for Free Returns:
    To be eligible for a free return, your clothing item or the clothing product must satisfy these rules:

    The product or the item must not be purchased using the "No Return Option" made available in the Product Page.

    Unused and Unworn: The product must be in unwashed and unworn condition, and free of any stains, perfume, or animal hair.

    Tags Intact: All original brand tags, price labels, and wash care tags must still be attached.

    Original Packaging: The product must be returned in its original brand packaging or polybag that received by you.

    Proof of Purchase: You must provide the order confirmation email or mobile notification and invoice and order number as proof of purchase.

HOW DO I RETURN MY PRODUCT?

  • For orders that are not purchased using the “No Return Option”

You need to raise the return or exchange request on the provided WhatsApp number within 3 days from the exact date of delivery.
You need to raise the request along with providing the details like, “order confirmation email”, “order number” as a proof of purchase.
Kindly provide your billing and shipping address details, if requested from us, while processing the return or exchange request. Then,

We arrange a free reverse pickup from your delivery address through our courier partner service providers, provided if the return or exchange request is raised within 3 days from the exact date of delivery. Please keep the package packed and ready with the invoice inside when the delivery executive arrives for pickup. If our courier service partner doesnot service reverse pickup in your specific area, we will request you to self-ship the item via India Post or any other reliable courier service partner.

  • For orders that are purchased using the “No Return Option”

When a product is purchased using the “No Return Option”, which holds the cheapest price of the product, the product cannot be returned or exchanged for reasons of wrong size, fit, colour preference, or change of mind. And any requests either Return or Exchange, is not accepted and will not be processed from our side, as it is already mentioned as “No Return”.

In the highly unlikely event that the product arrives physically damaged, a replacement or refund will only be processed if a continuous, unedited unboxing video (The video must clearly show the shipping label, the sealed package, showing the sealed courier bag being opened, and the opening process revealing the alleged damage), is shared with our support team, either on the mail or on the given WhatsApp number, within 24 hours of delivery. All claims without an unboxing video(as mentioned above), will be automatically rejected.

Refunds for claimed damages are subject to a physical quality check at our warehouse. If the product is found to be free of defects and matches the product description, the refunds will not be processed and upon your approval, the product will be shipped back to you, and you must bear the shipping cost.

WHICH PRODUCTS ARE NOT ELIGIBLE FOR RETURN?

  • We do not accept returns for all products that come under the “Innerwear” category and boxers and socks due to hygiene concerns.
  • Products that are purchased using the “No Return Option” made available in the product page.

Please ensure while returning that, the product and the packaging are in the same condition as it was delivered with all the tags and labels are intact with the product.

HOW WILL I GET MY REFUND?

Once we receive the returned product, we check for the proper condition of the product without any damage or stains and the tags and labels are intact and if the product is returned in a proper condition, your refund will be initiated back to your selected mode within 48 hours of, after we receiving the product.
However, the refunds will reflect to your bank account as per below mentioned durations:
3 to 5 working days for NEFT Refund.
Payment Gateway refund process may take 5 to 7 working days excluding any bank holidays, Saturdays and Sundays.

I WISH TO EXCHANGE MY PRODUCT:

You can exchange most of the products within 3 days from the date of delivery of the product. Exchange can be processed only for size related concerns. And
*You may request an exchange for an order only once.
*All items to be exchanged must be in original condition, with tags and packaging intact.
*We do not accept and process exchange requests for products that are not eligible for return.
All products under “innerwear” category and boxers and socks are non-returnable and non-exchangeable due to hygiene concerns as per our Return policy.

SELF SHIP:

If your area pin code is not serviceable for pickup, you will need to self-ship the return product via any reliable courier service partner.

Please ensure to include a sheet of paper with the details of Order ID of each product included in the return package and for all self-shipped returns, you will be duly reimbursed the shipping costs and therefore, please make sure that a scanned copy of the courier receipt or bill is shared with us within 48 hours of shipping the product.

The courier receipt or bill should contain the following details and conditions for successful processing the return or exchange request:

  1. Weight of the return package should be clearly mentioned.
  2. Residential/Office/Commercial address, Shipment date, Destination address, Amount and other details should be clearly mentioned.
  3. The information on the receipt or the bill should not be edited or over-written.
  4. The courier charge (amount mentioned in the receipt or bill) should not increase over the usual and on-date sender-destination service combination and shall be cross checked with the courier company.

Refunds will be processed only after inspecting the returned product and the product should be returned properly as mentioned in the return policy.

CASH ON DELIVERY (COD) ORDERS REFUND:

As your order was placed via Cash On Delivery, we donot have an online transaction account to automatically process the refunds. In such case, once your returned product is received and passes our quality inspection at the warehouse:

Refund Method: Refunds for COD orders are processed via UPI transfer or Direct Bank Account transfer(NEFT/IMPS). Our support team will securely collect your preferred UPI ID or Bank Account Details(Account Number, IFSC Code, Account Holder Name) either via email or WhatsApp.
Processing Timeline: Refunds are fully processed and credited within 5 to 7 working days after the returned product clears quality checks.

Note: Original COD handling charges (if any were collected at delivery) are non-refundable.

For any questions regarding returns or refunds, visit our “Contact us” page to contact with our Support Team.