We respect the privacy of our customers and visitors of the platform. We collect only the information necessary for our business purposes such as to provide you with services, complete your order, to contact you regarding the status of your order or in relation to relevant marketing or other ancillary services provided by us or deemed relevant by us in relation to the services and the products.

COLLECTION OF INFORMATION AND PURPOSE:

We collect personal information from you whenever you provide us with. For example, when you purchase a product from us or registering yourself on our platform, applying for any subscription provided by us on our platform or if you sign up to our newsletter, we may collect your name, gender, email address, mobile number and residence shipping and billing addresses. We use your personal information for internal purposes such as processing, keeping you informed of your order. We reserve the right to collect general demographic and other anonymous information that does not personally identify you. You accept and agree that the personal information you provide to us from time to time for various reasons, is correct and accurate and updated and you have all the rights, permissions and consents to provide the same. Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

The personal information that is collected by us from you are used for various purposes including but not limited to be listed below.

  • To create a profile under your name or number that you provide, on our platform.
  • To customize our offerings to you.
  • To process your orders.
  • To deal with requests, orders, queries arising from you.
  • To update your order statuses.
  • For legitimate business purposes.
  • To provide information to law enforcement agencies, as permitted by law.
  • To analyse user trends on our platform.
  • For any other purpose in connection with our business operations.

And,

  • We do not store your credit card / debit card information.
  • We do not rent or sell your personal information.

Some of the information we may collect includes but is not limited to are listed below.

  • Registration: We collect basic identification information like name, email address, phone number, date of birth, device identifiers, IP address to personalise your experience on our platform and provide the services you request. We also use your data to detect and protect against error and fraud.
  • Order Processing and Delivery: We may request your name, location address, email address, phone numbers, and shipping address to process your product or services requests and to deliver your order.
  • Transactions: Financial data like your bank account details, credit card or debit card or UPI details are collected to process transactions efficiently.

COOKIES:

We use data collection devices which are usually called as, “cookies” on our platform to assist you with various functionalities. Cookies are small files placed on your hard drive and do not collect any personal data. The platform uses cookies to help and recognize you as a repeat visitor and to track traffic patterns. This is used to increase the user-friendliness and functionality of our platform and they also help us in promoting trust and safety and analysing web page flow and measuring the effectiveness of promotions offered to our customers and visitors on our platform. We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our website. We use cookies from third party service providers like Google analytics, for marketing and analytical purposes. You may also encounter cookies from any other third party providers who are not partnered with us. We do not control the use and the working nature of cookies by third party. Most cookies are session cookies that are automatically deleted at the end of a session. You are free to decline our cookies if your browser permits, although doing so may disable certain features and offers on our platform and require more frequent re-entry of your password or login credentials that will be asked to you from time to time. As a clear summary, this updated cookies section clearly states that cookies from third party service providers are used for specific purposes and is not compulsory or mandatory and offers an option to opt out and also mentions that third party cookies who are not partnered with the platform may also be encountered.

LINKS TO OTHER SITES:

Our platform may links to other websites or platforms which may collect any kind of personal information about you and Brandways is not responsible for any privacy practices and policies and the content of those third party sites.

CHOICE TO OPT-OUT:

We provide all users with the opportunity to opt-out of receiving non-essential promotional or marketing related communications from us. If you do not wish to receive any promotional email communication from us, then please unsubscribe by clicking the unsubscribe link in the email or mail to our grievance officer to unsubscribe.

USER SECURITY AND PROCEDURES:

We maintain reasonable security practices and procedures to protect your personal data from unauthorized access, damage, use, modification, disclosure or impairment of the information under our control. Whenever you access your account information, we offer the use of a secure server. The transmission of information is not completely secure for reasons beyond our control. We may enter into agreements with third parties (in or outside of India) to store your information or data. These third parties may have their own security standards to safeguard your information or data and we will, on a commercial reasonable basis, require such third parties to adopt reasonable security standards to safeguard your information or data. Notwithstanding anything contained in this privacy policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your data or information, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc. We adopt security measures to a limited extent possible to us and we keep updating our systems from time to time to protect your personal data against any hacking or virus dissemination. However, by using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

PERSONAL INFORMATION DELETION:

Users may request the deletion of their personal data by contacting Brandways Customer Support via email at brandways.in@gmail.com or through the contact us section on our website. To process such requests, users must provide sufficient information to verify their identity and account ownership, such as registered email, phone number, or order details. In some cases, identity verification documents may be requested where appropriate. Upon successful verification, personal data will be deleted from active systems within a reasonable timeframe. Please note that certain information may be retained where required for compliance, fraud prevention, dispute resolution, or other legitimate business purposes. Deletion requests do not apply to anonymous or non-identifiable data. By submitting a deletion request, users acknowledge that certain services may no longer be available post-deletion, and Brandways shall not be held liable for any resulting limitations or loss of access.

PRIVACY POLICY TERMS UPDATION:

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. 

GRIEVANCE OFFICER:

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Name: Mr.U.Karthick Sudarsan
Email ID: support@brandways.in